Knowledgebase: RMA Processes
What is an RMA?
Posted by Leanne Lloyd-Fairey on 24 August 2016 10:25 AM

An RMA is a return merchandise authorization. It is also known as an RGA (return goods authorization). This authorization is required whenever a customer or distributor wants to return a product to Baseline for warranty or repair.

When Baseline creates an RMA for a product, we collect information about the product, the issue, and the customer, and we assign an RMA number. Customers and distributors must clearly write the RMA number on the outside of the shipping box when returning a product, and they must have the RMA number when calling Baseline to check on the status of a returned product.

Even if you have a product that is clearly under warranty, you must request an RMA in order to initiate the Warranty process.

To request an RMA, call Baseline Support (1-866-294-5847). Be prepared to provide the following information:

  • Customer name and contact information
  • The name of the site where the product was installed and the issue occurred (if applicable)
  • The product type with the Baseline part number, if known
  • The product's serial number
  • The issue and any steps you have taken to troubleshoot or solve the issue

See Also

Requesting an RMA

Shipping an RMA