Knowledgebase: Introduction
Activating Your BaseManager Account
Posted by Leanne Lloyd-Fairey on 05 November 2014 02:38 PM

When you are ready to activate your BaseManager account, call Baseline Support at 866-294-5847. Be prepared to provide the following information:

  • Company name
  • Site name
  • The full name of the person who is to be the company administrator
  • The email address of the person who is to be the company administrator
  • The registration PIN from one controller at the site given above (refer to Adding Controllers)
  • The MAC address from the same controller

Baseline Support will assign the company admin username and password. The admin can change this password after logging in for the first time.

After Baseline Support has created your company, the person who has been given company admin privileges must create sites and then add controllers to those sites. The company admin must create users before giving those users access to specific controllers.

Baseline Support may create some of the data hierarchy for you when we register your account. When you are logged in to the Company Admin interface, click the options in the My Company Admin menu on the left side of the page and review the information on the pages that display to determine what data you need to create.