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Knowledgebase : RMA Processes
Baseline strives to provide the best products possible, and we back that up with the best support available. Baseline has an established return merchandise authorization (RMA) process (also known as return goods authorization (RGA)) that enables customers...
An RMA is a return merchandise authorization. It is also known as an RGA (return goods authorization). This authorization is required whenever a customer or distributor wants to return a product to Baseline for warranty or repair. When Baseline creates ...
* After you have received an RMA number (also known as an RGA number) from Baseline Support, properly pack the products in the original packaging or in Baseline approved packaging. Place any sensitive components such as boards or other electronics in an...